a. When did you make your purchase?
Coupert Gold transactions take about 1-15 days to appear in your account. So don't worry, it could still be processing behind the scenes! If you don't see your transaction in your account after 15 days, reach out to us at your earliest convenience.
b. Did you make a purchase from a shopping site that offers the rewards?
Coupert Gold program isn't available at every shopping site, but we'll let you know if a site offers Coupert Gold. You can see a pop-up with Active Rewards button. Also, when the Coupert Auto-Test does not find a valid code, the results page displays the Active Rewards button in cash back stores.
c. Do you have another cash-back/rewards program active on your browser?
When you use two or more cash-back/rewards programs, the credit can only be attributed to one of us. We don't have a way of knowing which company will receive credit for your transaction.
d. Did you buy an item that does not offer the reward?
Exclusions are up to the sole discretion of the merchant. An item you purchased was not eligible for the offer.
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